Frequently Asked Questions

Parents Corner
  • Hesitant to ask too many questions? Not to worry, in this section, we have put together a set of general questions our prospective parents would usually ask us. If you have a question which still remains unanswered in this section, please feel free to ask us and we are always here to help you with all your queries.
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  • Where are you located?

    Little Regent Nursery is conveniently located in a multistoried villa in Al Ain, opposite to Al Ain American School in Tawam.

    What are your opening hours?

    Little Regent Nursery is open from 7.00 AM to 2.00 PM, Sundays to Thursdays. We also offer extended hours to parents until 5.00 PM.

    Can we visit and look around?

    Yes, you are more than welcome to come in and have a look around. Ideally, we ask that you call us to make an appointment to visit us so that our Director is available to take you around and answer any questions you may have. Bring your child along so both you and your child can get a feel of the nursery. There is a “Schedule a Visit” online form available in this website which you may fill up before visiting us.

    What is needed to complete the registration for my child?

    It is of the utmost importance that we obtain as many details about a child as possible so as to ensure a smooth transition into Nursery life and in order to maintain his/her well-being at Nursery. Registration packs contain information regarding parents’ personal contact details, emergency contacts, as well as family and medical information. Included are also forms which require your signature to confirm your authorisation regarding various aspects of our care. The Nursery management will be happy to assist you with the completion of paperwork. All information requested is stipulated by the Ministry of Social Affairs governing Nurseries in Al Ain and is kept with the utmost confidentiality.

    How can I make goodbyes at nursery easier?

    Starting nursery is a wonderful way of gifting your child with the advantage of extending knowledge, stimulation and skills outside the home environment. Consistency is the key when it comes to making nursery a part of your child’s new routine. Simply going together on a regular basis will provide your little one with a strong sense of anticipation. Keep your goodbyes short and sweet so that your child knows what to expect but doesn’t prolong your departure. When you pick him up at the end of the day, reinforce the idea that you came back, just like you said you would. This way, each day’s drop-off won’t feel like you’re both starting teary and upsetting goodbyes all over again.

    What should I bring for my children when they start at Little Regent?

    The admissions team has a full list of supplies for you to bring to Little Regent with your child. These include a water bottle, a spare change of clothes, blanket, pillow, and a favourite toy. Everything should be clearly labelled. We ask that you also bring two snacks and a healthy lunch for your child. We have a NO NUTS and NO SUGAR policy in the nursery.

    Is there a particular member of staff who will look after my child?

    Each child has a Key Person who will maintain a Daily communication Diary for your child. On a day-to-day basis, all staff at Little Regent Nursery knows the needs of all children they are assigned with and they work as a team to care and develop each child individually. Our children/staff ratios are always generous and there is always the opportunity to receive feedback from staff about a child’s day.

    How will my child settle into the nursery?

    Before your child starts at nursery we will work with you to agree a settling plan where you will accompany them to nursery for an agreed (but flexible) time, gradually reducing your presence. Our staff is very flexible and will work around you and your child’s needs.

    Can I check on my child during the school day?

    You are welcome to contact the nursery anytime throughout the day. The receptionist will note your questions and get back to you as soon as she has enquired from the teacher. Please note that it is also important that teachers are not disturbed during the day to attend phone calls so that they can give their undivided attention to the children.

    Can I stay in the classroom with my child until she/he acclimatizes?

    We encourage you to stay until your child has fully acclimatized. However to help him/her achieve this quicker, we encourage you to shorten your stay gradually. You may however, pop in at any time to see how your child is doing as we have an open door policy.

    How do I know what my child has done throughout the school day?

    There is a personal communication diary allocated to each child which the teacher fills out every day to let you know the day’s activities. This changes from class to class depending on the ages of the children. When you collect your child, the staff on duty will share information with you about your child’s day.

    What time do they have a nap? What if I prefer my child does not take a nap, what other activities do you have for them?

    Children go down to nap after lunch. The duration of their nap is dependent upon each child. Nap time is quiet time so if they are not sleeping, they are either reading books, doing quiet activities or playing outside if the weather is not too warm.

    How does the Nursery communicate with parents?

    Effective, clear and mutually respectful communication is the key to establishing and engaging positive relationships between parents and staff. We believe in an open door policy and our Educators are always available to talk with you during morning drop-off, or afternoon pick-up. You are also welcome to call in to the Director’s office at any time. Any notifications, announcements, reminders are communicated regularly to parents through various communication channels. This includes our daily communication diary, e-mails, Little Regent Nursery text message center, newsletters or the Parent’s Notice Board located in the reception area.

    What is the level of parental involvement in Nursery life?

    We recognise the importance of the partnership with parents and strive to build and maintain a sound and effective relationship with each parent. We welcome and encourage parental involvement in a variety of ways. Our parents are invited to organize events such as International Day and National day. Parent suggestions and feedback are always welcomed. We also encourage parents to sign up to read stories to their child’s class. Opportunities are planned for parents to be involved in activities such as Bake Sales, Open Days, Coffee evenings and Fun Days. Our offices operate an open door policy whereby parents can drop in at any time for a discussion.

    How do you plan for and assess each child's learning?

    In accordance to the EYFS, every child is a unique and competent learner whose individual needs must be acknowledged and incorporated within the pre-school setting. Our experienced staff makes observations and assessment and plans your child’s learning by identifying their strengths, developmental needs and interests.

    How do you measure my child’s progress?

    Our teachers collect evidence in their learning journey which is then shared with parents.  We also have observations to ensure how the child has progressed in all seven areas of development to show parents that their child is evolving along the norms set out by the EYFS system as well as “WOW” moments where the child has made a discovery or done something that enriches their personal journey.

    What language is used in Little Regent?

    Little Regent is an English language nursery and English is the primary language used at the nursery.

    Do the children go on outings?

    Yes, the children are taken on outings in accordance with the planned learning themes of the month. They enjoy their outings to places such as the zoo, farms, community service centres, parks, bakery, as they learn about nature and people who help us.

    What happens if my child becomes ill while at nursery?

    If your child falls ill at the nursery during the day, our Nurse will contact you to collect your child as soon as possible. Your child will be moved to the Nurse’s clinic where he/ she will be kept comfortable until you arrive. Our Nursery nurse is able to administer various medications subject to prior written authorisation (Medicine Authorisation Form) from parents..

    If your child is unwell in the morning please keep them at home and call our Nurse or Admin to inform them about your child’s illness. Parents are always informed before our Nurse administers any medication.

    My child has been unwell – when can they return to the Nursery?

    We have a strict illness and infection control policy with periods of exclusion for contagious infections. If your child is unwell, we recommend you keep them at home. Please ring the nursery as soon as possible to let us know. If your child becomes ill while at nursery, we will call and ask you to collect them.

    We can only administer medication if it is prescribed by a doctor, with the dosage written by the pharmacist on the bottle. We will not administer any medicine that has been bought over the counter or which has been decanted into another container.

    If your child has been prescribed antibiotics, they must stay at home for the first 48 hours before returning to nursery. We will then happily administer the rest of the course once your child is well enough to return to nursery.

    If your child has had sickness and/or diarrhoea they must not return to nursery for at least 48 hours to avoid passing the infection on to other children.

    What happens if there is an accident at the nursery?

    The children are always supervised by an adult and we have all of the measures in place to ensure that children are as safe as possible and minimize any risk of an accident. We have a full time nurse who will observe the child and a doctor on call who can come at any time if required. If your child has an accident in the nursery, you will be informed through telephone, details will be recorded in the accident/incident form and you will be asked to sign it once you arrive.

    What safety measures are in place in the nursery?

    All of our nursery staff is trained in Pediatric First Aid and Fire Safety. We also have a full time nurse on staff and a “Wee- Care” program operated in partnership with Al Ain leading health care facility, Oasis Hospital. We have sufficient staff in each class to ensure that children are well attended to and we have strictly adhered to all of the fire safety requirements laid out by UAE Civil Defense and regularly conduct mock fire drills. Fire doors are located throughout the nurseries. We also have 24/7 CCTV camera surveillance. Our furniture is child proofed and all our indoor and outdoor areas are padded with rubberized mats to protect the child getting hurt from any hard surfaces.

    How do you manage children's behaviour?

    It is imperative that children have set, clear and consistent boundaries of behavior for their own safety and the safety of their peers. We believe that children flourish in a calm caring environment so we will ensure that children are treated with respect and all communication will be guiding and supportive not directive or controlling. Our aim is to promote positive behaviour and ensure that all children are provided with guidance, love, care and security.

    What happens if I am late collecting my child?

    If you are going to be late collecting them at the end of their session, please ring the nursery as soon as possible.

    If you are unable to collect them please ensure you give us details of who will be collecting your child. We will not release a child to anyone else without your consent. If no prior contact has been made with the Nursery to inform them of alternative arrangements, the nursery will make every attempt to contact parents. In case of emergency where we are unable to contact either parent, it is vital that we have a trusted emergency contact such as a friend, grandparent or neighbour who will come and collect your child.

    If we are unable to contact you or your emergency contact at the end of the nursery day, we have a duty to contact the relevant authorities.

    What do I do if I want to send someone else to collect my child?

    Kindly remember that it’s your duty to inform the office directly and in advance of any changes to the authorized person who will be responsible for collecting your child. Without your permission and without collecting party’s ID verification, your child will not be allowed to leave the nursery.

    Who should I speak to if I have a concern?

    Parent’s feedback is always welcome. It is important to talk to your child’s Educator immediately if you have any concerns. If you feel your concerns are not being adequately addressed, then you are invited to take the matter up with our Director who will follow up the issue in person and communicate with you directly.

    Does the nursery have a bus service?

    Currently we don’t offer bus service but we do have immediate plans for starting bus service soon for age 2 years and above.

    If I start in the middle of a term, are there any discounts or prorated fees?

    We do offer prorated fees to any parent who wishes to register their child in the middle of a term. Should you wish to understand more about the prorated fees do call us and visit us to get more information.

    Where should I send my CV for a position at the nurseries?

    Please visit our Careers page to view available job positions, requirements and apply directly on our job portal.

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